Sir I got 10 to 15 days that I applied for refund but until I don't get get my refund please solvey problem please sir

Sir I got 10 to 15 days that I applied for refund but until I don’t get my refund please solve my problem please sir it’s urgent you are not taking action on it until please give mi my refund i also send you my purchase email id

Your bank details are transferred to our finance team on 16 feb , you will receive the refund within 2 to 3 working days. Earlier we were getting error in payment gateway with your refund